hbazee Privacy Policy

hbazee ("we", "our", "platform") takes your privacy very seriously. This Privacy Policy ("Policy") explains how hbazee collects, uses, discloses, and protects your personal information. By using our platform, you are considered to have consented to the terms of this Policy.

This Policy applies to all hbazee services — including website visits, account registration, financial transactions, gaming activities, and customer support. We recommend that you read this Policy carefully and save a copy for your records.

1 Information Collection

hbazee collects various types of information from you. The categories of information collected are outlined below.

1.1 Information You Provide

When you create an account or use our services on hbazee, we collect the following information:

• Full name and date of birth (for age verification — only persons aged 21 or above may register)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Financial information — bKash, Nagad, Rocket, Upay, or bank account details
• Username and password

1.2 Automatically Collected Information

When you use our platform, the following information is collected automatically through technical means:

• IP address and device type
• Browser type and version
• Pages visited and time of visit
• Cookie and similar tracking technology data
• Gaming activity and transaction history
• Login and logout timestamps

1.3 Information Received from Third Parties

For the purposes of identity verification, fraud prevention, and age confirmation, we may receive information about you from trusted third-party service providers. This process is completely safe and secure.

2 Purpose of Information Use

hbazee uses the information collected from you only for the following purposes:

• Account management: To create, manage, and keep your hbazee account secure.
• Identity verification: To confirm age and identity in order to meet legal obligations and protect minors.
• Financial transaction processing: To complete deposits and withdrawals securely.
• Customer support: To answer your questions and help resolve issues.
• Security and fraud prevention: To detect and prevent unauthorized access and fraudulent activity.
• Service improvement: To enhance platform functionality and user experience.
• Legal compliance: To comply with applicable laws and regulatory guidelines.
• Responsible gaming: To identify problematic gaming behavior and provide support.

3 Cookie Policy

The hbazee website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that improve the functionality of the platform.

3.1 Types of Cookies

• Essential cookies: Essential for the basic operation of the platform — maintaining login sessions and ensuring security.
• Functionality cookies: To remember your preferences and settings, such as language selection.
• Analytics cookies: To analyze how users are using the platform.
• Security cookies: To detect cyberattacks and fraud.

3.2 Cookie Control

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the platform.

4 Information Sharing and Disclosure

hbazee does not sell or rent your personal information to third parties. We may share information in the following limited circumstances:

4.1 Service Providers

Our authorized third-party service providers — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology infrastructure providers — receive limited access to information as needed to complete services. They are contractually bound to comply with our privacy policy.

4.2 Legal Obligations

We may be required to disclose information as part of a court order, government directive, or legal process. In such cases, we will provide only the minimum information necessary.

4.3 Security Requirements

Information may be shared with relevant authorities as needed for fraud investigations, anti-money laundering, or to protect other users.

5 Data Security Measures

hbazee uses industry-standard security technologies and practices to protect your personal information.

• SSL encryption: All data transfers are protected through 256-bit SSL encryption.
• Secure servers: Your information is stored in secure data centers with multiple layers of security to prevent unauthorized access.
• Access control: Only authorized staff may access your information, and only as required for their specific role.
• Regular security testing: Our systems undergo regular security audits and vulnerability assessments.
• Two-factor authentication: Two-factor authentication is available as an additional layer of security for your account.

However, transmitting information over the internet is not entirely without risk. We strive to ensure the highest level of security, but cannot guarantee complete security.

6 Data Retention Period

hbazee retains your personal information only for as long as necessary.

• Account information — for as long as the account remains active and for a defined period after closure.
• Transaction records — for the period required by legal obligations.
• Customer support information — for a reasonable period after an issue is resolved.
• Security logs — for a defined period for audit and investigation purposes.

After the retention period ends, information is securely deleted or anonymized so that you can no longer be identified.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access Information

You may request a copy of the personal information we hold about you. We will take a reasonable amount of time to process this request.

7.2 Right to Correct Information

If your information is incomplete or incorrect, you may request a correction. This can be done through your account settings or by contacting us.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

7.5 Data Portability

Where applicable, you may request your information in a structured, machine-readable format.

8 Protection of Minors

hbazee strictly does not provide services to anyone under the age of 21. We verify age during the registration process and any account identified as belonging to a minor is closed immediately.

We do not knowingly collect personal information from anyone under the age of 18. If we become aware that information has been collected from a minor, it will be deleted immediately.

9 Third-Party Links and Services

Our platform uses third-party payment gateways such as bKash, Nagad, Rocket, and Upay. These services have their own privacy policies and hbazee is not responsible for their privacy practices. You are advised to read the privacy policy of the relevant service before making a payment.

10 Policy Changes

hbazee reserves the right to update this privacy policy at any time. For significant changes, we will notify you via your registered email or through a notice on the platform.

Continuing to use the platform after any changes means you are considered to have consented to the terms of the updated policy. We therefore recommend that you visit this page regularly to stay informed about the latest version of the policy.

11 Applicable Law

This privacy policy shall be interpreted in accordance with applicable law. Any dispute relating to data protection will be resolved following the relevant legal framework.

If any part of this policy is found to be invalid or unenforceable, the remaining parts will remain fully in effect.

12 Contact Us

If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact us: